Join the OpenCRM team.

We’re looking for a special person to join our team and manage lead acquisition. The primary role will be calling businesses to qualify interest and arrange eDiscovery calls or product demonstrations.

You’ll work with a small but dedicated team who recognise the importance of this role and the challenges you’ll face — offering real support.

As a sales and business development manager, your primary responsibility is to develop and secure new business — handling new enquiries and communicating with prospects and existing customers to present OpenCRM as a business solution. This requires a close examination of their needs and a strong working knowledge of the system.

A significant portion of your day also includes account management tasks and gauging satisfaction from existing subscribers.

As a member of our front-line support team, your primary responsibility is to directly assist customers with questions about their system and use of OpenCRM — via phone, email and LiveChat. You’ll help with both basic and complex problems, so it’s vital you stay calm and professional under pressure.

We’re proud to maintain a high level of customer service, and you’ll carry out these duties in a professional, friendly manner, making detailed notes of all customer interactions.

As one of the developers of our OpenCRM system, your primary role is to work with our project management team on customer-requested features and integrations — some bespoke, some applied generically — arising from customer requests or our internal development roadmap.

This primarily involves functional/back-end development of the OpenCRM web application, with some front-end screen design and building. We maintain a suite of add-on and integrated applications, including a mobile app, so some projects will be enhancements for these. It’s vital that any modifications adhere to the security already in place. For each feature you’ll accurately record time, document your code, carry out testing, and work with a project manager on their own testing — fixing all identified issues.

As a Project Manager, your primary responsibility is to ensure customers can configure and effectively use their OpenCRM systems. You’ll guide customers through initial configuration, including data import, and conduct online training sessions, managing all your own client interactions and follow-ups to ensure timely delivery.

This also includes managing projects with bespoke development, liaising with one or more developers to ensure the purchased feature is delivered to the customer’s specification.